Cranston Review Appeals

Lloyds Banking Group (the Bank) is making decisions on customers’ applications for claims to be assessed on the grounds that they were, or should have been treated as, de facto directors, and on their applications for debt relief.

If you have made such an application to the Bank, and you are not content with the Bank’s decision, then you are entitled to appeal that decision. Rory Phillips KC has been appointed to establish and oversee an independent appeals process and to decide the appeals in relation to de facto directors and debt relief claims.

This follows the publication of the Cranston Report in December 2019, in which Sir Ross Cranston made various recommendations which the Bank agreed to implement, including in relation to de facto directors and debt relief. In April 2020, Sir Ross produced a second report, focusing on the implementation of one of his recommendations (for the establishment of a Re-review Panel for direct and consequential loss claims) and a further document clarifying some aspects of his recommendations, including on debt relief and de-facto directors. His reports are available on the Cranston Review website.

Update – July 2026

The appeals processes for Debt Relief, De Facto Director and D&I compensation are closed to new applicants. Rory Phillips KC and his team are however available to deal with relevant appeals that may arise for eligible customers still within the independent Re-Review process led by Sir David Foskett.

If you have any questions about the Appeals Process, please get in touch via info@cranstonreviewappeals.com.